Q: What is your MOQ (Minimum Order Quantity), and can I request a sample?
A: Our standard MOQ is 20pcs. We also welcome sample orders to help you verify quality.
Q: What are your payment terms and delivery time?
A: We support multiple secure payment methods: T/T, L/C, Alibaba Trade Assurance. Our general delivery time is 10-20 days after deposit received. It will also depend on the order quantity.
Q: What is your warranty and after-sales service policy?
A: We provide a comprehensive 3-5 year warranty. Our after-sales service includes online technical support, and a replacement service for defective items.
Q: How to choose the appropriate color temperature for LED linear lights?
A: Warm light (2700K-3000K): creates a warm atmosphere, suitable for home or restaurant. Neutral light (3500K-4000K): Strong versatility, suitable for offices or commercial spaces. Cold light (above 5000K): enhances focus, commonly found in industrial or medical environments.
Q: How do we do the installation of Commercial LED lights?
A: Don't worry it's very easy, we have the manual for every product, also the customized manual and light Install video for every customized product. Or our after-sales service will guide you online.
Q: Can you design my own LEDs project (OEM/ODM)?
A: Sure. As a professional manufacturer, we can assist with any LED lighting project of any size (please provide the detailed technology parameters, such as drawings or pictures). Please contact our sales office for more information on how we can help with your project.
Vactrim Light
