Q1. Can I have a sample order for LED light?
A: Yes, for the first order, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: Sample needs 3-5 days, mass production time needs about 20-30 days depending on your order specifications.
Q3. Do you have any MOQ limit for LED light orders?
A: Yes, the MOQ is about 50-500pcs depending on the specific light type.
Q4. How to proceed with an order for LED light?
A: Firstly, let us know your requirements or application. Secondly, we quote based on your requirements or our suggestions. Thirdly, customer confirms the samples and places a deposit for the formal order. Fourthly, we arrange the production.
Q5. Do you offer guarantee for the products?
A: Yes, we offer a 2-year warranty on our products.
Q6. How do you handle faulty products?
A: Firstly, our products are produced in a strict quality control system and the defective rate is less than 0.2%. Secondly, during the guarantee period, we will send new lights with new orders for small quantities. For defective batch products, we will repair and resend them, or discuss solutions including a recall based on the situation.
Vactrim Light
